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Each ticket belongs to a specific category. You can find a description of all possible settings for the ticket category below: 1) Technical: If you are having technical difficulties or to request technical assistance for a situation you are encountering. 2) Billing: For any billing questions or concerns. If you are requesting a credit, refund, or cancellation of your account you should select this option. You can also choose this option if you have a question regarding the billing aspects of your account. 3) Sales: Sales related questions, regardless if you are a new or existing account holder. If you would like to inquire about our products and services such as catalog / shipping or what we offer please choose this option. 5) Comment: General comments, suggestions or concerns should use this category. Please only use this category for inquiries that do not fall into any other category

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